INTAKE COORDINATOR and OFFICE ADMIN

We are seeking a motivated and organized worker to join our team and help us maintain smooth and efficient operations!

Adobestock 491870109
Adobestock 491870109

Details

  • Updated: January 17, 2025
  • Department: Administrative
  • Type: Employee (W-2)
  • Location: Silver Spring, MD
  • Apply for this position

Darby Integrative Counseling is seeking a motivated and organized Intake Coordinator / Office Administrator to join our team and help us maintain smooth and efficient operations. You will play a critical role in ensuring that our office runs efficiently and that clients are guided seamlessly through the intake process! This role requires strong organizational skills, a customer-centric approach, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

  • Provide outstanding customer service to all of our clients
  • Respond to email, phone, and voice mail inquiries by phone call and then follow up by email within 1 business day
  • Educate potential clients about evaluation appointments, treatment process, and payment process
  • Assign clients to a therapist based on clinical areas of work and scheduling availability
  • Document all calls
  • Distribute incoming corporate calls appropriately
  • Identify potential intake calls that need to be referred out
  • Help to improve and implement processes to improve customer and clinician experience

Requirements:

  • 2 – 3 years of customer service and marketing experience
  • Ability to learn medical records program
  • Warm and compassionate personality is a MUST
  • Exceptional communication and human relations skills in working with people from different backgrounds
  • Professional speech and language
  • Detail-oriented and organized A MUST
  • Must have their own phone and computer
  • Proficiency in Google Workspace Suite of Programs: Google Sheets (including formulas and coding), Google Drive,Google Email etc.

Compensation: Employment position, $18-22 an hour, 10-15 hours per week, Monday-Friday availability – hybrid of in-person/remote work depending on candidate availability (in-office at least one day a week in Silver Spring, MD) 

To apply, please email your resume and initial letter of intent to Andrew@Darby-Integrative-Counseling.com.